COMFREY & PLANTAIN SALVE

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of delivery moment.

1. Please email info@gwensgarden.co.uk to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     Gwen's Garden
     Returns Department
   15 Willett Close
     Duncton, Petworh, GU280LA
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Customers can return purchased products without any reason. Gwen's Garden withholds the right not to replace or refund the product if more than 30% has been used already.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your product is still sealed, you may exchange your item for a different sort. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Royal Mail 1st & 2nd Class, Overseas - Please select at checkout

All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.

Our recommendations are based on the advice of qualified alternative therapy practitioners and widely accepted facts about a particular natural ingredient.

Natural/herbal skin care products are not a medication, and we can only make recommendation for suitability of our products in certain skin ailments & conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchaser’s risk.

When purchasing our products, you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions.

When purchasing our products, you recognise and accept the fact that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Gwen’s Garden will not be held responsible for such occurrences. We encourage those with sensitive skin to perform a patch test on the skin for possible reactions.

Gwen’s Garden accepts no responsibility for incorrect use of information or products.

BY ORDERING FROM OUR WEBSITE YOU CONFIRM YOU HAVE READ THIS DISCLAIMER