Lemon-Balm Lips 15ml - Cold Sore Relief & Prevention

Returns, Refunds & Exchanges Policy

We want you to be completely satisfied with your purchase from Gwen’s Garden. If you need to return or exchange an item, please review our policy below.

How to Return an Item

To be eligible for a return, your item must be in its original, unused condition—except in cases of manufacturer defects—and returned within 14 days of delivery.

• Email us at info@gwensgarden.co.uk to request a refund. We will provide you with a return tracking number.

• Send your item to:

  Gwen’s Garden
  Returns Department
  15 Willett Close
  Duncton, Petworth, GU28 0LA

• Include a signed letter with your package stating the reason for your return, along with the original receipt.

Return Exceptions

You may return products for any reason; however, Gwen’s Garden reserves the right to refuse a refund or replacement if more than 30% of the product has been used.

Restocking Fee

Please note, original shipping and handling charges are non-refundable.

Exchanges

If your product is unopened and sealed, you may exchange it for a different item. Exchanges do not incur a restocking fee, but you will be responsible for return shipping costs.

Shipping Options:
Royal Mail 1st & 2nd Class, and Overseas delivery available.
Please select your preferred option at checkout.

As a qualified Medical Herbalist, I create and offer products on this website strictly as cosmetic skin and body care preparations. They are not intended to diagnose, treat, cure, or prevent any medical condition, nor to replace medical advice or prescribed treatment.

All facts, details, and recommendations provided on this website are for informational purposes only and are not intended as a substitute for professional medical advice. While our recommendations are based on the knowledge of qualified alternative therapy practitioners and widely accepted information about natural ingredients, they do not constitute medical claims.

Our natural skincare products are not medications, and any reference to their suitability for certain skin types or conditions is made in a cosmetic context only. Any such recommendations accepted by a purchaser are done so entirely at their own risk.

By purchasing our products, you accept responsibility for checking with a qualified healthcare professional before use, especially if you are pregnant, breastfeeding, on medication, or have a diagnosed health condition.

Please be aware that even natural ingredients—especially essential oils—can cause sensitivity in some individuals. Gwen’s Garden cannot be held responsible for allergic or adverse reactions. We strongly encourage customers with sensitive skin to perform a patch test prior to full use.

Gwen’s Garden accepts no responsibility for the misuse of information or products.

By placing an order through this website, you confirm that you have read and understood this disclaimer.